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The Best Questions to Ask International Moving Companies Before Hiring

Updated: Jul 14

Finding a relocation company you can trust is not a walk in the park. We're talking about international movers who handle your belongings from one country to another. That's why you need to know the best questions to ask international moving companies to ensure they are the right fit for you.

Knowing how to choose an international moving company comes with experience, but by preparing a list of important questions for international movers, you'll be an expert in deciding which overseas movers to choose.

In this article, we'll walk you through the best questions to ask international movers, hiring international moving companies tips and give you an international moving company checklist to keep in mind.

To help you wrap your head around the whole relocation process, we have a few guides to aid you with planning your move abroad, choosing the best international movers, and even providing the packing tips needed. Otherwise, buckle up and let us walk you through this international movers hiring guide.

Essential Questions to Ask International Moving Companies

If you're wondering how to choose an international moving company, you've come to the right place. There are a few best practices for hiring international movers and they all come down to the questions to ask before hiring movers for an international move. Here's a checklist that will help you understand how to find reliable international movers:

international moving company checklist to help prepare users with the best questions to ask international moving companies.

Experience and Credentials

  • How long have you been providing international moving services?

  • Are you a member of any international moving organizations or associations?

  • Can you provide testimonials or references from previous clients?

Licensing and Insurance

  • Do you provide insurance for international moves? What does it cover?

  • What licenses do you have for shipping internationally?

  • Can you provide proof of credentials for your licenses?

  • What's the procedure for handling claims for damaged or lost items?

Services Provided

  • What services do you provide?

  • Do you offer packing and unpacking services? If yes, what type of packing material do you use?

  • Do your quotes include custom clearance and documentation? Can you assist with the required paperwork and documentation?

  • How do you handle customs clearance?

  • Are there any additional costs not included in your international moving quotes?

  • Can you explain the entire moving process from start to finish?

  • Do you offer door-to-door services or will I need to arrange transportation on arrival?

Logistics and Timeline

  • What's the estimated timeline for international moves?

  • How long in advance would I need to sign an agreement before a move?

  • Are there any contingency plans for delays or unexpected issues?

  • Are there any tracking systems available?

Cost of Shipping and Payment

  • Can you provide a detailed quote for an international move with a breakdown of all charges?

  • Are there any hidden fees or additional costs I should be aware of?

  • What payment methods do you offer and how does the payment plan work?

  • Who handles customs and import regulations at the destination?

Communication and Support

  • What kind of support do you offer during the moving process?

  • Who can I contact if I have a specific question or need assistance?

Hiring International Moving Company Tips

When selecting international moving companies, it is vital to consider feedback from previous customers, price and how the company handle your queries. Remember to trust your gut, after all, you need to feel comfortable with the people who'll handle your most prized possessions.

Suppose you need further assistance with choosing your international movers, in that case, you can contact our support team or visit our international moving company FAQ to get the answers you need.


By asking these questions you'll be able to consider all the aspects needed to help you choose the best international moving company and be at ease during your international relocation. After all, relocating can be stressful and your international shipping company should be able to help make your move smoother and ease the entire process.

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